Customer Service (English Speaker)

Customer Service Nicosia, Cyprus
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___________ THIS IS A NIGHT SHIFT JOB_____________ Our client, a company specializing in the development and marketing of highly trafficked web properties, and a leader in its activity sector is searching for a CSR/Billing Support Agent to be based in their Nicosia, Cyprus office. Responsibilities: Working in the contact center environment, the CSR (Customer Service Representative) upholds three key pillars of Customer Care: world-class customer service, retentions, and risk mitigation. Key daily tasks include: Responding to calls, chats and emails to serve customers and fulfill requests such as renewals and cancellations Investigating the root cause of billing issues to provide cardholders with accurate information in resolving their billing inquiries Offer customers money saving options in satisfying their requests through alternative solutions with the objective of retaining the customer Upselling existing members to maximize value through the extension of memberships and/or introducing alternative products Highlighting the value of the product to turn a cancellation into a retention Handling multiple simultaneous interactions to ensure all customers are responded to within established targets Refunding responsibly to prevent chargebacks and mitigate risk Ensuring all customers are satisfied to increase customer loyalty Logging accurate notes to provide a link between the customers and the product teams Requirements: Proven ability to deliver exceptional customer service in a fast-paced environment Creative and passionate for sales; Aptitude for retentions and upselling Proficient with computers and web browsers; capable of multi-tasking across multiple systems Ability to identify and solve problems independently; focuses and guides self in accomplishing work objectives Maintains effectiveness when experiencing major changes in work tasks and work environment Fluent in English (written and spoken); strong communication soft-skills;, Spanish, German, Italian would be considered an asset Call center experience an asset, but not required Exemplary attendance and punctuality required Flexibility in schedule This opening is for the evening shift (3pm-11pm) and for the overnight shift (11pm - 7am). Only C.V.'s with the above requirements and sent in WORD format will be considered. Note: Only those with EU Citizenship or valid work permits should apply. Please send your Curriculum Vitae by to: apply@connectionscy.com Please mark the subject field: “Billing”