Staff Matters

French Customer Support Representative

Other Larnaca, Cyprus
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Our client a Global Customer Support Outsourcer with an extensive network of offices globally are looking to hire additional staff for their expanding Call Centre based in Larnaca.

They are looking to hire candidates for their French Customer Support team that will be responsible for:
Providing a professional back and front office service function for our client’s project in line with the contractual agreements.
Receiving and handling incoming phone calls and e-mails, faxes or letters
Commercial processing of billing requests
Providing information and answering queries about the products
Giving support to customers in general related questions
Giving guidance and solving problems
Providing a positive experience for customers

The ideal candidates will have/be
Fluent in French (written/spoken)
Conversational English
Service orientation and quality awareness
Good PC skills
Good communication skills
Have a strong customer service focus
Have the ability to multi-task
Be a team player

The company is offering:
A monthly salary of 1300 Euros gross per month x 12 salaries
Monthly bonus based on performance (up to 250 Euros per month)
Medical/Health Insurance
21 days annual leave per year
Performance incentives
Paid introduction training
Special discounts and offers
Career development opportunities
Modern office and international working environment
Free Greek courses
Monthly Company activity day

The company is also offering a relocation package to candidates currently base abroad and looking to relocate to Cyprus that will include:
Flights to Cyprus
Accommodation for the initial 2 weeks upon arrival
Real-Estate support in order to secure permanent accomodation thereafter