Global Recruitment Solutions

Customer Service Executive - FMCG - Nicosia - Cyprus

Other Nicosia, Cyprus
reference no
10826
date added
2019-01-08
telephone
+357 22 769 369
wesite
grsrecruitment.com

On behalf of our Client, an international FMCG company based in Nicosia, GRS are seeking for a Customer Service Executive. The strong values of the Company are complemented by its highly rated products and services. The successful candidate will be responsible for ensuring all aspects of customer orders are processed in a timely and accurate manner. If you are seeking the right opportunity to work within a team of passionate experts in such a flourishing sector, then please apply today.

MAIN DUTIES AND RESPONSIBILITIES

  • Process  customer orders, claims, returns and complaints in a timely and accurate manner within the  targeted time frame
  • Build relationships with key contacts within customers and maintain regular contact
  • Develop relationships with key internal colleagues ensuring cross-functional teamwork to support excellent customer service and communication
  • Ensure regular update calls are held with key customers to understand our performance and any key service issues we need to address
  • Communicate any customer request for service improvement effectively to the business
  • Record daily and weekly customer service levels and communicate any key issues and drivers to the business
  • Work effectively with other teams and key contacts to ensure all daily weekly activities are carried out efficiently and effectively
  • Using SAP to record transactions of orders, claims and returns and producing excel reports for monthly reviews

CANDIDATE PROFILE

  • Customer service experience of a minimum of 1 year in a fast paced environment
  • Fluent in English language at a professional level
  • Proficient in Excel
  • Good level of experience in all Microsoft Office applications
  • Experience in using ERP/Order processing systems will be considered an advantage 

Due to the high volume of applications we receive at GRS Recruitment, only shortlisted candidates will be responded to.